When you purchase a bicycle online from Giordano it comes with the assurance that you are receiving a quality product. 

If you are not satisfied with your purchase you may exchange or return your item within 10 Days of your purchase.

We do not accept returns from Amazon purchases, only purchases made on our website.

Returned items must be in unused conditions and show no sign of wear.
All returns and exchanges are subject to our inspection. This means referencing your receipt/proof of purchase, and a picture and/or video of the product.

Please note that we do NOT accept returns for products after a period of 10 days from the date of delivery.

Bikes discounted at 40% or higher are considered FINAL SALE unless it’s deemed that we made an error, or the bike arrives damaged.

We only accept returns on products purchased through our website. If you have purchased your bike directly through an authorized seller please process your return or exchange directly through that retailer.

Returned items are subject to a 15% restocking fee and return shipping fees. If it’s determined we are at fault, no restocking or return shipping fee will be deducted.

Please see the chart below to determine if you are subject to the restocking and return shipping fees.:

Not Subject to FeesSubject to Fees
Error in shipment (wrong product)Ordered wrong size/variant/color
Damaged in shippingOrdered wrong part or product
Factory defectBuyer's remorse (not comfortable, don’t like the look, etc.)


For returns, a refund will be issued once the package is delivered to us. Refunds are processed promptly and will be credited to the original form of payment minus any restocking or return shipping fees. Please check with your credit/debit card provider for actual processing times.


For exchanges, the replacement package will be shipped out once the original package has been delivered to us.
Please allow 3 - 4 business days for this process.

Please fill out the form below to begin your return process