Shipping Policy

At Giordano™ Bicycles, we strive to provide you with a seamless and efficient shopping experience, including a transparent and reliable shipping process. Please take a moment to review our Shipping Policy, which outlines the key details of our shipping procedures.

Order Processing Time:

  • Orders typically take 1-2 business days to process after payment confirmation. During peak seasons or special promotions, processing times may vary, but we make every effort to process your order as quickly as possible.

Tracking Information:

  • Once your order is processed and shipped, you will receive an email notification containing your tracking information. Please allow 3-4 business days from the date of your order for this information to become available. You can use this tracking information to monitor the status and location of your package.

Shipping Times:

  • Customers can typically expect to receive their orders within 5-8 business days from the date of their order placement. However, please note that shipping times may vary based on your location, product availability, and other factors beyond our control.

Shipping Methods:

  • We utilize a range of reliable carriers and shipping methods to ensure the safe and timely delivery of your order. The specific shipping method for your order will be determined based on factors such as destination, package size, and weight.

Order Tracking:

  • You can track the status of your order by using the provided tracking information. If you encounter any issues or have questions about your shipment, our customer support team is available to assist you. Simply reach out to us through our Contact Us page.

Order Changes and Cancellations:

  • If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order has been shipped, it cannot be modified or canceled.

Delivery Issues:

  • While we make every effort to ensure the timely and safe delivery of your order, unforeseen circumstances may occasionally cause delays or delivery issues. If you encounter any problems with your order delivery, please contact our customer support team, and we will work diligently to resolve the issue.

For customers who reside in Alaska, Hawaii, and Puerto Rico, we offer a $99 flat rate fee for shipping. This rate applies to all bicycles except for the Duetto tandem, which we cannot ship outside of the contiguous united states.

If you need expedited shipping, please contact our customer service team at We will do our best to accommodate your request and provide you with a quote for expedited shipping.

Please note that we do not ship internationally at this time. We apologize for any inconvenience this may cause.

Thank you for choosing Giordano™ Bicycles. for your shopping needs. We are committed to providing you with high-quality products and a smooth shopping experience. If you have any questions or concerns regarding our Shipping Policy or any other aspect of your order, please do not hesitate to contact us at